Bonaire
How can we help?
Our team answers on WhatsApp, seven days a week.
Our office is open from 7:30 am to 5:00 pm. Outside these hours, pick-up is self-service.
If something happens to the car
Accident or damage
Do not move the car — not even if it is blocking the road. Call Caribbean Road Services before you do anything else, so the accident can be recorded on the spot.
Caribbean Road Services
Leaving the scene before the report is made makes you liable for the full damage — even with the Zero Risk Option.
Breakdown
Flat tyre, dead battery, keys locked in the car or an empty tank? Wegenwacht Bonaire is included in your rental: 24 hours a day, free of charge.
Wegenwacht Bonaire
Always report damage to our office via WhatsApp (+599) 795-0055 — we take care of the rest.
Frequently asked questions
Booking and changes
Can I change my reservation after booking?
Yes. Send us an email or a WhatsApp message with the changes and we will adjust your reservation, as long as the change is still possible.
Do I have to pay a deposit when I book online?
No. A down payment is not required at Prins Car Rental. You pay when you collect the car.
Are you open on Sundays?
Yes, we are open seven days a week. The office is staffed from 7:30 am to 5:00 pm; outside those hours pick-ups run through our self-service procedure.
What is the shortest rental you accept?
The published rates apply from 3 days. For a shorter rental, send us a WhatsApp message at (+599) 795-0055 and we will quote you.
Insurance and damage
What does all-risk insurance (CDW) mean?
All our cars are all-risk insured, which includes Collision Damage Waiver and Theft Protection, with an own risk of $500. Whether the damage is your fault or not, the most you can lose is $500. The exceptions are speeding, drinking and driving, losing the keys or getting them wet, and leaving the scene of an accident.
Is third party liability included?
Yes, third party liability is included, up to a maximum of $85,714.
Can I reduce the own risk?
Yes. The Own Risk Reduction Option brings your own risk down from $500 to $350, and the Zero Risk Option removes it entirely. You choose either while booking online.
What do I do if I have an accident on Bonaire?
Do not move the car — not even if it is blocking the road. Call the accident service on the number at the top of this page before you do anything else, so the accident can be recorded on the spot. Leaving the scene before the report is made makes you liable for the full damage — even with the Zero Risk Option.
Pick-up and return
How does the airport pick-up work?
Airport regulations mean the shuttle to and from the airport costs $50 extra, added to your reservation. When you land, connect to the free airport wifi and send us a WhatsApp message or call (+599) 795-0055, and we will send the shuttle. The full instructions come with your reservation. Our address is Kaya Jiwiri 3, Kralendijk, Bonaire.
What if I only need to be dropped off at the airport?
A drop-off at the airport on its own is $10, rather than the fee for the full shuttle service both ways.
Do you pick me up from my accommodation?
Yes, free of charge from hotels in the main tourist areas if you rent for at least 3 days. For more remote areas the shuttle is free from 7 days.
What if my flight is delayed?
We check your flight on the day of arrival with an online flight tracker, so a delay is not a problem.
What if I arrive at night or leave before opening hours?
We have a self-service procedure for both. You can leave the car at the airport when you fly out early, and collect it at night. The exact steps are sent to you before you arrive.
Requirements
Is there a minimum age?
Yes. You must be 23 or older and have held a valid driving licence for at least 3 years. If you are younger, contact us by email or WhatsApp first.
Do I need an international driving licence on Bonaire?
No. Your own national licence is enough, as long as it is valid.
What do I need at pick-up?
Your driving licence, your passport or ID, and a credit card in the name of the driver. A refundable security deposit of $500 is held on the credit card.
Paying
Which cards do you accept?
We accept Visa and Mastercard. A credit card is required for the security deposit. American Express is accepted on request.
Can I pay in euros?
No, we do not accept euros. Payment is in US dollars, or by credit or debit card.
What is included in the price?
All-risk insurance (CDW), theft protection, unlimited mileage, an additional driver, 24/7 road service and free pick-up and return from your accommodation. Rates are shown excluding 6% sales tax and the administrative and processing fees.
Do you have long-term rates?
Yes. For four weeks or longer, email bonaire@prinscarrental.com or send a WhatsApp message with your dates and we will make you an offer.
Extras
Do you rent child seats?
Yes, a child seat is $3 per day excluding tax. Available as Infant Seat (0–12 months, up to 13 kg), Child Seat (1–4 years, 9–18 kg), Booster Seat (4–10 years, 15–36 kg). You can add one while booking online.
Can someone else drive the car?
Yes. An additional driver is $5 per day and must be registered on the rental agreement, with their licence shown at pick-up.
Do you rent GPS units?
No. We recommend downloading an offline map on your phone before you arrive, especially on a first visit: street names and signs on Bonaire are not always visible, and it will save you a lot of time.
Left something behind?
Still on the island
Collect it at our office, Kaya Jiwiri 3, Kralendijk, Bonaire, between 7:30 am and 5:00 pm. If you are unable to come to the office, we can deliver it to you for a small fee.
Already flown home
We can forward it to you by international courier for a small handling fee. Courier charges are for your account, and we cannot accept responsibility for items lost or damaged in transit.
Question not answered here?
Send us a message and we will get back to you as soon as possible.